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The Care Hub

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Order

Ordering
How do I place my order?
You can make your order in 5 simple steps:

  1. Visit Planting > Terrarium Series. 
  2. Select your preferred terrarium shape.
  3. Select the size followed by the style of the terrarrium (i.e. Minimalist/Tropical/Air)
  4. Add your order to the cart and proceed to check out.
  5. Make payment via the online payment gateway. Upon successful payment your order will be processed.

Do I need an account to make a purchase?
No, you can make a purchase as a guest. However, creating an account with us will allow you to check on your order and receive updates on our latest products and promotions.
Can I amend or cancel my order after confirmation?
To ensure that your order is smoothly processed and promptly delivered, we are unable to amend or cancel your order after confirmation.
If the products are out of stock, can I still make an order?
If you are keen in an item that is out of stock, please drop us a message via the live chat or email us at enquiries@www.theorijean.com.
When will I receive my order?
Orders With Plant Terrariums
Plant terrarium orders will be delivered by our in-house courier services. You will be able to select the delivery dates at the checkout page.

Orders Without Plant Terrariums (i.e. plant supplies only)
Orders without live plants will be  delivered via local courier services (i.e. Speedpost). Your order should be delivered within 3 -5 working days from the date of your purchase.

 

 

Why happens if I do not receive my order?
If you did not receive your order by the stipulated date and time of delivery, please seek assistance via our live chat or drop us a message on our Facebook page.
How many days in advance should I make my order?
Please order 3 days in advance to your intended delivery date. This is to provide us with sufficient time to prepare your terrarium. 

 

 However, if you do need an order urgently, we are able to expedite it for you. Simply top up $20 for express processing and receive your terrarium promptly.

Am I able to do a pre-order?
All our products are made to order. Pre-orders are only available during promotions or on request (please seek assistance on our live chat).
How do i apply a coupon?
At the checkout page, apply the coupon code in the ‘Enter Coupon Code’ field and click on ‘Apply Code’. The subtotal will be updated once the code is applied successfully. If you have difficulties while doing so:

  1. Check if the code is still within its validity period.
  2. If the code is valid but you are unable to apply it, please email us at  enquiries@www.theorijean.com. We will get in touch with you as soon as possible! 

Products

Products
Do I get to choose what goes into my terrarium?
The design of the terrariums are unique and crafted according to the plants available for the day. With varying plant sizes and shapes, our terrarium artist will mix and match the best choices for your terrariums. As such, it is not possible to choose specific plants when ordering. You may however indicate the types of plants or decorative items you prefer under the ‘Remarks (if any)’ field and we will try our best to meet your request.
How many plants will there be in my terrarium?
The number of plants varies according to the size, shape and style of the terrarium.

 

How long will my terrarium last?
With adequate care, your terrarium can last for a long time. If the plants get too tall, simply trim it gently with a pair of scissors.
How do I care for my terrarium?
For cacti and succulents, water once every week. It is good to let the soil dry out once in a while. For leafy plants, water once every 2 days. Do not water directly on to the plants but water near the roots instead. 

 

For air plants, water once daily as they love water! You may water directly on the plant.

 

If your plant grows to the top of the terrarium, trim it gently with a pair of scissors. Do not fertilize your terrarium as you do not want to encourage growth. 

 

Can I place my terrarium indoors?
Yes, you may place your terrariums indoors, preferably near a window where there is some sunlight and an airy breeze. However, the terrariums are also suitable for an office environment with artificial light. You may also place your terrarium outdoors under a shelter where it will not get any rain.
Can I customise my terrarium?
At The Orijean, each of our terrarium is unique in its own way as they are made to order with a minimalistic design concept. We would recommend going only for minimal customisation e.g. colour of stones preferred/request for a space to place figurines or wedding rings. This can be done by leaving a remark under the “Additional Options ” section when making your purchase. Please consult our customer service personnels on our live chat system found on the bottom right of the screen prior to sending in your order.

Delivery & Collection

Delivery & Collection
How will my order reach me?
You can choose to either self collect your order or have it delivered to you.

 

Self Collection Address
MyVillage at Serangoon Gardens
1 Maju Ave
Singapore 556679

Note: Collection is by appointment only. The Orijean only operates online at www.www.theorijean.com; the venue stated above is only a collection point.

 

Collection Timings

Refer to the self-collection schedule under the Delivery and Self Collection section of this FAQ.

 

Delivery

Plant terrarium orders will be delivered by our in-house courier services. You will be able to select the delivery dates at the checkout page. 

What are the available shipping methods?
Orders With Plant Terrariums
Plant terrarium orders will be delivered by our in-house courier services. You will be able to select the delivery dates at the checkout page.

 

Orders Without Plant Terrariums (i.e. plant supplies only)
Orders without live plants will be  delivered via local courier services (i.e. Speedpost). Your order should be delivered within 3 -5 working days from the date of your purchase.

 

Do you deliver on specific dates or timings?
Yes, we do! Simply indicate your interest by selecting the date and time upon checkout.
Is there a delivery charge?
Delivery charges (Zone A – $5 and Zone B – $10) depends on the delivery address.  Once you have entered the delivery address, the delivery charges will be calculated automatically. In the event of a no answer during delivery, re-delivery request is available at additional charges.

 

You can arrange for your preferred delivery date and time at the checkout page. 

Is next day delivery available?
Yes! If you do need an order urgently, we are able to expedite it for you. Simply order by 5pm and top up $20 for express processing to receive your terrarium promptly.
Do you ship internationally?
Our products are currently available only in Singapore. We do not ship internationally but will make this option available in the near future. Do subscribe to our newsletter for regular updates.
Can I collect my terrarium personally?
You can choose to have your terrariums delivered to you or self-collected.

 

Self Collection Address
MyVillage at Serangoon Gardens
1 Maju Ave
Singapore 556679

Note: Collection is by appointment only. The Orijean only operates online at www.theorijean.com; the venue stated above is only a collection point.

 

Collection Timings

Refer to the self-collection schedule under the Delivery and Self Collection section of this FAQ.

Self Collection Day & Schedules
Address
myVillage at Serangoon Gardens
1 Maju Ave
Singapore 556679

Notes: Collection is by appointment only. The Orijean operates solely online at www.theorijean.com; the venue above is only a collection point.

 

Collection Timings

  • Wed (8pm – 8.30pm)
  • Fri (12.00pm – 12.30pm)
  • Sun (1.00pm – 1.15pm)

Why is there an additional $20 express fee when I select my delivery date?
There is an additional $20 express fee for orders that need to be expedited for delivery. Orders with less than 3 days lead time will be subjected to this charge.

Payments / Returns

Payments / Returns
What are the available modes of payment?
Payment can be made by the following methods: PayPal, Credit Card (i.e. Visa, Mastercard etc.), PayNow, PayLah and interbank transfer. Please note that all prices displayed are quoted in Singapore Dollars (SGD).
Is it safe to buy online?
Maintaining the confidentiality of your personal information is of utmost importance to us. The Orijean employs Secure Socket Layers (SSL) and Paypal Payment Gateway to ensure transactions are processed safely. Be rest assured that your transactions are safe.
How do I make payment by Bank Transfer?
You will receive an invoice from us via email when you select “Bank Transfer” during checkout.

Make full payment (within 24hrs) for the amount payable directly into our bank account via Fast and Secure Transfers (FAST) or PayNow:

 

The Orijean Pte Ltd – OCBC Bank
Account Number:712120534001
BIC: OCBCSGSG

 

PayNow
Entity UEN: 201708321Z

Note:
– Use your Order ID as the payment reference
– Your order will be cancelled if payment is not made in full within 24hrs from the time of order

Once done, please drop us a message via our Facebook Live Chat to notify us of your payment and provide us with the funds transfer transaction number.

You will receive a confirmation email (within 24hrs) upon completion of payment. If you face any difficulties, please email us with your order number at enquiries@www.theorijean.com. We will get in touch with you as soon as possible!

How do I know if my payment is successful?
You should receive a confirmation email upon completion of payment. If you face any difficulties, please email us with your order number at enquiries@www.theorijean.com. We will get in touch with you as soon as possible!

 

Can I return my purchase?
We hope that you’ll be completely satisfied with your purchase at The Orijean. Because live plants are subjected to variable conditions, we’re not able to offer an exchange or refund.
What if my plants wither?
We ask that you take extra care of your living plants as they are perishable and subjected to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden. Acceptance of our plant products at the time of sale is considered proof of good health and survivability. If a plant arrives damaged, dead, or does not meet your expectations, we will replace it free of charge.

Workshops

Workshops
How do I sign up for a workshop?
Sign up for a workshop session by making a booking from The Orijean’s workshop page:

  1. Visit The Orijean’s workshop page: [Click here]
  2. Select your preferred date
  3. Check out to purchase the workshop booking

Can I request for a day and time slot that is not shown in your workshop calendar?
If you have a specific date or timing you prefer for your workshop, please speak to use via our live chat system and we will get back to you on our availability.
Can I bring my friend along to watch while I participate in the workshop?
Unfortunately, no. Each signup is only valid for for a single participant’s entry and participation.
Every additional accompanying person will be required to sign up as a participant.
In the event of violation by any of the participant for the above instance, The Orijean reserve the right to deny him/her from joining the workshop.

 

Can I transfer my workshop booking to someone else?
Each workshop booking bears a unique serial/invoice number, which will be sent to you no later than 2 weeks before the date of workshop.

You can transfer your your workshop booking if desired. Attendance will be taken based on the unique serial/invoice number.

Cancellation Policy
There will be no refund for any cancellation of workshops that has been paid for. Cancellations or no-show will be deemed as a used lesson.
Punctuality & Attendance
The workshop will start on time with no delays. Some of our products will be placed on display; so do arrive early to get some inspiration for your own terrarium before the workshop starts!
How much do the workshops cost?
The more people there are in a single workshop session, the cheaper it gets.


2 – 3 pax: $95/pax
4 – 5 pax: $85/pax
6 – 8 pax: $70/pax


Gather your friends and have fun together!

Can I have a private workshop?
Yes! All of our workshops are on a private arrangement and can start with just 2 pax. It is a great idea for a birthday party, corporate event or a simple get together. 
Can you create a customised workshop experience for me?
Yes, simply speak to us via our live chat or email us at sales@www.theorijean.com to let us know of the details.
Where will the workshop be held?
The workshop can be held in the comfort of your own provided venue. We will bring the workshop to your doorstep so you would not need to worry about traveling around.
Can I request for other vases?
We use cube vases for workshops as they have a wider opening, allowing participants to have a better and more enjoyable learning experience. However, your may request to upgrade to a bigger terrarium at an additional cost. Any add-ons/upgrades can be made during sign up or before the start of the workshop.
How many plants will there be in my terrarium?
The number of plants varies according to the size of the terrarium used for the workshop. A rough guide is as follows:

 

Medium: 3-4 /pax
Small: 2-3/pax

What do I need to bring for the terrarium workshop?
It is not necessary for you to bring any tools or equipment as all required materials will be provided. If you wish to bring home a set of our planting tools, you can request for an add-on when signing up, subjected to additional charges.

 

Terms of Services

Terms of Services
What are the Terms of Service?
Click here to view The Orijean’s Terms of Service.
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